1. Information Collected and Data Usage
We collect personal data from our clients, including name, address, email, phone number, and project details. This information is used exclusively for:

• Responding to inquiries.
• Providing quotes and estimates.
• Coordinating and managing electrical and solar system installation and repair services.
• Improving customer service and optimizing the quality of our services.

Providing personal data is not mandatory, except when necessary for executing a contract or delivering a service. The requested data is essential to process your request or order. If you do not provide the required data, we will be unable to process your request.

2. Information Security
To protect our clients’ personal data, we implement robust security measures such as SSL encryption, ensuring the security of information transmitted through our website. Additionally, data is stored in secure databases accessible only to authorized personnel.

We ensure that all individuals with access to this information adhere to strict confidentiality and data handling protocols.

3. User Rights
In accordance with the General Data Protection Regulation (GDPR), users have the right to access, rectify, or delete their personal data at any time. To exercise these rights, you can contact us at info@electricsolarsolutions.cat, and we will process your request within a maximum of 30 days. We are committed to respecting our clients privacy and providing them with full control over their personal information.

If you believe your data is not being processed in compliance with the law, you have the right to file a complaint with the Spanish Data Protection Agency (AEPD).

4. Sharing Data with Third Parties
In certain cases, we may share data with third parties, such as service providers essential to executing our projects. We ensure that these third parties comply with data protection regulations and use the information solely for the specific purposes of the agreed projects.

We do not sell or share personal data with third parties for marketing or other commercial purposes without the client’s explicit consent.

5. Use of Cookies
Our website uses cookies to enhance user experience and analyze website traffic. The cookies we use are divided into:

• Functional Cookies: Ensure the correct functioning of the website.
• Analytical Cookies: Help us understand how users interact with the site to optimize their experience.

Users can manage their cookie preferences directly through their browser settings, choosing to accept or reject cookies as desired.

6. Service Guarantee
All installation and assembly services include a 2-year warranty covering labor, materials, and travel expenses. This warranty ensures that the work carried out remains in optimal condition during this period.

However, regular maintenance, such as solar panel cleaning, and other maintenance services are not included and can be contracted separately.

7. Modifications and Cancellations
Any modification or cancellation of a service must be communicated at least 10 business days in advance. Cancellations made after this period may be subject to administrative fees and the cost of materials already purchased.

8. Changes to the Privacy Policy
We reserve the right to modify this privacy policy at any time. Any significant changes will be communicated to users via a notice on our website, including an effective date for the changes.

9. Contact
For any questions or requests related to our privacy policy, you can contact us at info@electricsolarsolutions.cat.